FAQ

Can you ship to my country?

Yes, we can ship to your country. You can try inputting your address during check out to double check.

How long does shipping take?

If you preordered a keyboard please check the product description to see your estimated shipping time. Shipping in the United States takes about 3 to 4 business days. International orders take about 3 to 4 weeks. However, it may take longer and may experience delays depending on the circumstances.

Tracking has not changed in a while, is my package missing?

No, your package is most likely on its way to you as long as the tracking does not explicitly say that it is missing or that there was an exception. Especially if your order was an international order, tracking stops updating once the package leaves the United States. If this happens, do not worry, wait 4 weeks and contact us if it still has not arrived.

When will my order ship?

We do not ship on weekends. If your order does not ship for two business days after the time of your order, please contact us.

My keyboard doesn't work

You will need to install Plover. Please follow the guide on the docs. Debugging tips are also on the docs.

How do I get a refund/return?

Please refer to the refund policy.